Refund policy



At WRLDSEND we want you to love your sunglasses. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

 

1. Eligibility for Returns

You may return your sunglasses within 30 days of receiving your order, provided they meet the following conditions:

  • The item is unused, in original condition, and free from damage.

  • All original packaging, including cases, cleaning cloths, and tags, must be included.

  • Proof of purchase (order confirmation or receipt) is required.

Items that cannot be returned:

  • Final-sale or clearance items

  • Customized or prescription lenses

  • Items damaged through improper use or accidents


 

2. Return Process

To initiate a return:

  1. Contact our customer service team at [email/contact form] with your order number.

  2. We will provide a Return Authorization (RA) number and instructions.

  3. Pack your sunglasses securely and include the RA number inside the parcel.

  4. Ship the package using a trackable method.

Customers are responsible for return shipping costs unless the return is due to:

  • A manufacturing defect

  • Receiving the wrong item

  • Damage during delivery


 

3. Refunds

Once your return arrives at our warehouse, it will be inspected within 3–5 business days. If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your account.

If your return does not meet the eligibility criteria, we may send the item back to you without issuing a refund.


 

4. Exchanges

We offer free exchanges for the same item in a different color (if available) or for a product of equal value.

To exchange:

  • Follow the return steps above and specify that you wish to exchange.

  • We will ship your replacement once the original item is received and approved.


 

5. Defective or Damaged Items

If your sunglasses arrive damaged or develop a manufacturing defect within 90 days, contact us immediately with photos. We will offer:

  • A replacement pair

  • Or a full refund

Damage caused by misuse, accidents, or normal wear and tear is not covered.

 

 

6. Warranty

All sunglasses include a 90-day limited warranty covering manufacturing defects in materials or workmanship.

If the lenses are removed at any point, this voids all warranty claims and cannot be

 

 

7. Late or Missing Refunds

If your refund seems delayed:

  1. Check your bank or card account again.

  2. Contact your bank or card provider.

  3. If still unresolved, reach us at [email].


 

8. Contact Us

For all return or refund inquiries, you can reach us at:
Email: [email]
Phone: [phone number]
Support Hours: [hours]