Privacy policy

At WRLDSEND, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party providers; we do not store card details)
Order history
Any communication or enquiries you submit

Information Collected Automatically

IP address
Device information
Browser type
Pages visited and time spent on the site
Cookies and tracking technologies

2. How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Communicate order updates, confirmations, and customer support messages
Improve your shopping experience
Enhance our website, products, and services
Send marketing communications (only if you opt in)
Prevent fraud, misuse, or security issues
Comply with Australian laws and regulations

3. Sharing Your Information

We respect your data and only share it when necessary:

Shipping and logistics partners (to deliver your order)
Payment processors (to securely handle transactions)
Email and marketing platforms (only if you opt in)
IT service providers (hosting, analytics, website management)

We do not sell, rent, or trade your personal information.

All third-party partners are selected carefully and must comply with strict privacy and security standards.

4. Cookies & Tracking

We use cookies and similar technologies to:

Improve site performance
Personalise your shopping experience
Analyse website traffic and behaviour

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Storage & Security

We store your information securely using industry-standard safeguards including encryption, secure servers, and controlled access.

Although we take all reasonable steps to protect your data, no method of transmission or storage is completely risk-free.

If a data breach occurs, we will notify affected customers and the Office of the Australian Information Commissioner (OAIC) in accordance with Australian law.